Tea Trekker has Retired. We are no longer taking orders.
However we still have a few orders outstanding and customers who need to access their account, so the following is still pertinent
Logging In to an Account:
If you are an established Tea Trekker customer who has ordered from us recently, you can still log into your account to view your order history. Just click on the ‘Log In’ link (located in the upper-right corner of the header for desktop users and near the bottom of the main menu for mobile devices) and enter your username / email address and password.
If you can’t remember your password, you can easily change it. Simply click on the ‘Lost your password?‘ link (located under the Log In button), enter either your Username or e-mail address and then click on the ‘Reset Password‘ button.
Check your e-mail for a message from us with the subject ‘Password Reset for Tea Trekker’. This message will contain a link back to www.teatrekker.com to reset your password. (If you do not see this message in your inbox, please check your spam folder before contacting us directly for password assistance). The password you create can be a new password or the same as one that you have used before.
Be sure to write down your password for future reference.
Returns – General:
We want you to be happy with your order. If you have a question about something you received or if something is not right, please let us know within 5 days of the receipt of your order so that we may work with you to resolve the situation.
If a mistake was made by you when the order was placed, we will do our utmost to accommodate your requested correction, but we cannot refund the costs of shipping your package to you and the item must be returned to us at your expense.
If your merchandise was sent to you with Free Shipping the amount refunded to you will be for the cost of the merchandise minus the shipping costs to ship the replacement item to you.
If the mistake was ours, we will correct the problem and adjust any shipping charges in an appropriate manner.
Please email us with any concerns or questions that you might have so that we may work with you personally.
Returns – Tea:
Regretfully, we cannot take returns on tea that is ordered by mistake or that one simply does not like. We understand that not every tea drinker is going to like every tea. While it may seem easy to simply return a bag of tea that one does not like, a returned bag of tea becomes a throw-it-away item for us because we will not re-sell it. So, because of this, we ask that customers order small quantities of tea that they are unfamiliar with before placing an order for a large quantity.
Similarly, Hei cha bricks, Pu-erh beeng cha, tuo cha, and other compressed teas are not returnable / exchangeable for any reason.
Returns – Teawares:
Please inform us right away if you would like to return an item. If, despite our best efforts to photograph and describe a certain teapot, cup or other tea preparation item, the item is simply just not right, you may return the item to us with the following conditions:
- The item and any separate parts must be in perfect, unused condition and carefully re-wrapped in the original packing.
- All original boxes, outer wrapping, tags, stickers, etc. must be present and in the same condition that they were when received.
- We cannot take returns of items that no longer have their original boxes or that have soiled or damaged boxes.
- A re-stocking fee of 10% of the retail price of the item will be deducted from the credit.
The customer is responsible for paying the return shipping (with sufficient insurance) to Tea Trekker.
Special orders and discounted items are not returnable.
If an item in your package arrives damaged, please send us a message (using the Contact Form on the Contact Us page or the link at the bottom of this page) and let us know which item was damaged. Please include your name and order number in the message. Also, please keep the box your order was shipped in. On occasion USPS will ask to see the shipping box when a damage claim is filed.
Follow this link to send an email to us.