Tea Trekker has Retired. We are no longer taking orders.
We still have a few packages in transit, so this information is still pertinent:
– Tea Trekker’s General Shipping Info –
How Tea Trekker Ships its Packages to You:
We ship all packages USPS Priority Mail. This is generally a 2-3 business day service starting from the time the package arrives at the Post Office (occasionally an extra day is needed for destinations that are either rural/remote or particularly distant from our location in New England).
Allowing 1-3 days for us to pack your tea and process the package, it is generally a good estimate that your package will arrive 7-10 business days from the day that you place the order. You will receive an email once your package has been shipped that will contain your package’s tracking information. Your package can be tracked once your package enters the USPS system and is scanned once or twice; so if there is no information about your package on the USPS tracking site right away, check the tracking again after 12-24 hours before thinking that anything might be wrong!
(please also see #4 & #5 below)
1. Free Shipping:
Tea Trekker offers FREE SHIPPING via USPS Priority Mail on orders that have a value of $100.00 or more with a ship-to address in the 50 U.S. states.
Free shipping is not available for orders shipped to addresses outside the 50 U.S. states, or for International orders.
2. Address Verification:
Please verify the address(es) that you give to us.
Your Shipping Address is the address to which you would like to have your package sent.
A package that is returned to us due to an insufficient or incorrect address can be re-shipped for an additional shipping charge once we are provided with a correct address by the customer. This shipping charge will apply to any re-shipped package including one that initially qualified for Free Shipping.
A second, additional re-shipping charge will apply if Tea Trekker is charged for the return of an undeliverable package.
A Note About Your Credit Card Billing Address:
Your Billing Name and Address must match the name and address to which your credit card statement is delivered.
An incorrect Billing Name or Address will cause your purchase to be denied by your credit card processor.
The Billing Name and Address is often different than the address to which we will be sending your package.
Please check both of these carefully.
If your credit card Billing Address is outside of the U.S. then chances are very good that the formatting for inputting that address into the authorization system will fail. Please use PayPal for these payments.
3. General Shipping Information:
We make every effort to keep shipping charges as low as possible.
We sell our tea for fair prices – we do not overcharge for our tea so that we can offer “free shipping” for small packages.
We ship Monday through Saturday noon.
We fill orders Tuesday, Wednesday, Thursday, and Friday.
Orders are typically shipped the next business day after we fill the order, except for major holiday weekends and extremely busy times such as the period in the spring when the new harvest’s Spring teas arrive (generally April, May & early June); Cyber Weekend; Mother’s Day; and early in the holiday period preceding Christmas.
Please note the abundance of Monday holidays which will interfere with the Post Office’s transport of your packages – and plan accordingly.
An order received on Sunday & Monday (our busiest times) will generally ship on Tuesday or Wednesday.
An order received on Friday & Saturday of a Monday holiday weekend will not ship until Tuesday or Wednesday (because it cannot ship on Monday).
(The Post Office is closed 20% of the Mondays during the year.)
5. Shipping Methods
A. United States Postal Service (USPS) Priority Mail :
USPS Priority Mail service is inexpensive and offers fast delivery.
Tea Trekker’s shopping cart is linked to the USPS Priority shipping chart.
All packages ship from our store which is located in Massachusetts (zip code 01375).
The rates for USPS Priority Mail will show during checkout once you have entered your full address.
If you are ordering from a state or US-affiliated location on the following list, your package will also be shipped by
USPS Priority Mail.
6. Payment and Confirmation
Ordering from our secure website is both safe and easy and can be accessed 24/7.
For U.S. originated orders we accept these major credit cards: Visa, MasterCard, American Express, Discover, and also payment through PayPal.
7. Confirmations After Placing Your Order:
You will receive several e-mail confirmations after you place an order with Tea Trekker.
First, one from Tea Trekker that confirms that we have received your order
Second, one from Authorize.net or PayPal confirming that your payment has been authorized so that we can then process the final sale for your purchase
Third, when your package is ready to be shipped, you will receive another e-mail from either Tea Trekker or Stamps.com with the USPS tracking information for your package.
These confirmations will all be sent to the email address that you have provided on your account and/or your order.
If you do not receive these e-mails, then please confirm that the e-mail address on your account is correct and check your spam inbox or your spam filter – perhaps your e-mail security settings are set very high – high enough to intercept these messages.
Tea Trekker thanks you for ordering from us, and we know that you will enjoy your tea and teawares.