Shipping Rates & Information
– Pandemic 2021 Shipping Info –
We are strongly recommending that everyone order early, well before you are out of tea, and allow plenty of time for your tea purchase to travel to you. The pandemic is still causing spotty, and sometimes significant delays; but there is no reason for you to worry about how long your tea is in transit- we wrap it well, and it is not a perishable item!
Here is what we recommend right now (as of the end-of-January):
The suggested shipping times posted by USPS no longer apply. Priority Mail used to be a 2-3 day service (and sometimes 1-day for our local customers). With the pandemic-caused absenteeism and increase in shipping due to the huge increase in on-line shopping, returns, vaccine and related supplies, etc (and now winter weather delays) some packages are taking more than two weeks to reach their normal three day destination. And some packages arrive in 2 days – there is no ‘normal’ anymore…and it is getting better every week.
Please note that we ship only by USPS Priority Mail, so all ‘Ship-To’ addresses on your orders must be able to receive package delivery by your friendly postal carrier.
USPS Priority Mail offers a reasonable rate, tracking service, and as fast a delivery time as any package service can right now. None of the other major parcel services (UPS, FedEx, DHL, etc) are really doing any better (other than Prime’s own trucks), so we are sticking with the USPS.
The U.S Postal Service is a revered part of our social fabric, and we should do all we can to provide for the continuation, and improvement, of this important service.
We expect our regular business of purchases for self-drinking to be steady in the new year, and we will send all packages off to you as quickly as we can; however:
Orders placed in early 2021, until the parcel services’ logjam lessens, will likely be running 2-3 days slower than our normally fast turn-around time from receipt of your order to outbound shipping. In most cases the goal is for an order to arrive about 7-10 business days after we receive your order, but this time of year (especially this year!) and depending on the days of the week involved, some packages will take longer in transit. The Postal Service has been inundated with packages and the vaccine supply chain has contributed to some delays, so some deliveries will take significantly longer than this timeline suggests…so check your tracking information and please be patient!!
– Tea Trekker’s General Shipping Info –
How Tea Trekker Ships its Packages to You:
We ship all packages USPS Priority Mail. This is generally a 2-3 business day service starting from the time the package arrives at the Post Office (occasionally an extra day is needed for destinations that are either rural/remote or particularly distant from our location in New England).
Allowing 1-3 days for us to pack your tea and process the package, it is generally a good estimate that your package will arrive 7-10 business days from the day that you place the order. You will receive an email once your package has been shipped that will contain your package’s tracking information. Your package can be tracked once your package enters the USPS system and is scanned once or twice; so if there is no information about your package on the USPS tracking site right away, check the tracking again after 12-24 hours before thinking that anything might be wrong!
(please also see #4 & #5 below)
1. Free Shipping:
Tea Trekker offers FREE SHIPPING via USPS Priority Mail on orders that have a value of $100.00 or more with a ship-to address in the 50 U.S. states.
Free shipping is not available for orders shipped to addresses outside the 50 U.S. states, or for International orders.
2. Address Verification:
Please verify the address(es) that you give to us.
Your Shipping Address is the address to which you would like to have your package sent.
A package that is returned to us due to an insufficient or incorrect address will be re-shipped for an additional shipping charge once we are provided with a correct address by the customer. This shipping charge will apply to any re-shipped package including one that initially qualified for Free Shipping.
A second, additional re-shipping charge will apply if Tea Trekker is charged for the return of an undeliverable package.
A Note About Your Credit Card Billing Address:
Your Billing Name and Address must match the name and address to which your credit card statement is delivered.
An incorrect Billing Name or Address will cause your purchase to be denied by your credit card processor.
The Billing Name and Address is often different than the address to which we will be sending your package.
Please check both of these carefully.
If your credit card Billing Address is outside of the U.S. then chances are very good that the formatting for inputting that address into the authorization system will fail. Please use PayPal for these payments.
3. General Shipping Information:
We make every effort to keep shipping charges as low as possible.
We sell our tea for fair prices – we do not overcharge for our tea so that we can offer “free shipping” for small packages.
We ship Monday through Saturday noon.
We fill orders Tuesday, Wednesday, Thursday, and Friday.
Orders are typically shipped the next business day after we fill the order, except for major holiday weekends and extremely busy times such as the period in the spring when the new harvest’s Spring teas arrive (generally April, May & early June); Cyber Weekend; Mother’s Day; and Christmas.
Please note the abundance of Monday holidays which will interfere with the Post Office’s transport of your packages – and plan accordingly.
An order received on Sunday & Monday (our busiest times) will generally ship on Tuesday or Wednesday.
An order received on Friday & Saturday of a Monday holiday weekend will not ship until Tuesday or Wednesday (because it cannot ship on Monday).
(The Post Office is closed 20% of the Mondays during the year.)
5. Shipping Methods
A. United States Postal Service (USPS) Priority Mail :
USPS Priority Mail service is inexpensive and offers fast delivery.
Tea Trekker’s shopping cart is linked to the USPS Priority shipping chart.
All packages ship from our store which is located in Massachusetts (zip code 01375).
The rates for USPS Priority Mail will show during checkout once you have entered your full address.
If you are ordering from a state or US-affiliated location on the following list, your package will also be shipped by
USPS Priority Mail.
Off-Shore US Mailing Addresses and APO, etc
Packages shipped to Puerto Rico and other off-shore US mailing addresses will be charged at a higher rate than the rate for the 50 U.S. states and the District of Columbia; and Free Shipping is not available.
B. USPS Priority Mail International:
All International orders ship USPS Priority International Mail only.
We ship to the following countries:
- Hong Kong
- New Zealand
- Northern Mariana Islands
- San Marino
- United Kingdom
- British Virgin Islands
Remember – the rate for USPS Priority International Mail will show during checkout only after you have entered your package’s complete ship-to address. Please start with the country field, so that the form that loads is the correct one for your country.
There is no Free Shipping available for international packages.
6. Payment and Confirmation
Ordering from our secure website is both safe and easy and can be accessed 24/7.
For U.S. originated orders we accept these major credit cards: Visa, MasterCard, American Express, Discover, and also payment through PayPal.
For International orders we accept PAYPAL only.
PAYPAL is better able to handle international addresses and money transfer. Once you register with PAYPAL you should have many options available to you for payment.
7. Confirmations After Placing Your Order:
You will receive several e-mail confirmations after you place an order with Tea Trekker.
First, one from Tea Trekker that confirms that we have received your order
Second, one from Authorize.net or PayPal confirming that your payment has been authorized so that we can then process the final sale for your purchase
Third, when your package is ready to be shipped, you will receive another e-mail from either Tea Trekker or Stamps.com with the USPS tracking information for your package.
These confirmations will all be sent to the email address that you have provided on your account and/or your order.
If you do not receive these e-mails, then please confirm that the e-mail address on your account is correct and check your spam inbox or your spam filter – perhaps your e-mail security settings are set very high – high enough to intercept these messages.
Tea Trekker thanks you for ordering from us, and we know that you will enjoy your tea and teawares.