Our promise to you

We appreciate your business and want your experience purchasing tea from us to be a very positive one. We guarantee that our tea is fresh and sound. We fill each order that we receive when we receive it, in the quantity the customer requests, each time, every time. Including orders for sample sizes. Rest assured that our mail order customers receive the same fresh tea as our local clientele.

We want you to be happy with your order. If you have a question about something you received, please let us know within 5 days of the receipt of your package so that we may work with you to resolve the situation.

Please note - items purchased on sale (whether tea or tea wares) are a final sale both in our store and on our website.
Sale purchases are No Return, No Exchange, No Refund, No Exception.

We encourage you to sign up for our newsletter to be informed about the arrival of new teas, special promotions, our tea classes and tea specials.

Rest assured that customer information is never shared.

Telephone: 1-413-584-5116
To speak with us, please call Tues-Thur between 12 pm and 5:30 pm, Fri – Sat, between 10 am and 5:30 pm ET.
If you need to leave a message, you can do so 24/7 on our answering machine and we will return your call.
You can email us at: ttquery@teatrekker.com