Frequently Asked Questions
There are two ways to place an order:
1. You can order as a GUEST without creating an account, in which case you will need to complete the order form each time you want to order from our website. The Shopping Cart may recognize your email address and assist you in placing your order by auto-filling a few fields necessary to checkout, but it also may not.
2. You can order by having a TeaTrekker.com account
We recommend that you establish your own secure TeaTrekker.com account. You will set up that account for the first time when you are in Checkout, and then you can easily access your account to make future purchases, check your order history, modify the shipping addresses in your Address Book, and update your credit card information (if you choose to have the shopping cart encrypt and keep that for you).
Having an account enables you to retain your credit card’s Payment Information in the Shopping Cart. Every credit card purchase is checked for Address Verification as an integral part of our credit card processing security. Entering the wrong credit card billing address is the #1 reason that a transaction comes up as a ‘Decline‘ from the credit card processor. Having a TeaTrekker.com account will eliminate this annoying possibility!)
Having an account also enables you to use Address Book. Using Address Book enables you to have several addresses in the memory of our Shopping Cart, so that if you regularly ship your packages to different locations it is easy to select which address you want to use. Also, most of the fields in the shopping cart will be auto-filled when you are placing an order, which is quite convenient.
If you are a customer who has been purchasing tea from Tea Trekker for several years but have not purchased from us since June/July of 2016, please follow this link for help regarding your account status: click here
Our Tea Trekker sample size is a generous 14 grams. We recommend using 2-3 grams of tea per each 6 ounce portion of water, so the sample will yield approximately 5-7 standard measures of dry leaf.
Sample sizes are fun and will allow you to taste an unfamiliar tea before stocking-up, or experience a tea that you only want to have once-in-a-while. Samples are not a good value for everyday tea drinking; however, they will help you to enjoy tasting new varieties of tea from authentic places of origin.
Tea Trekker packs your 14 gram sample(s) when your order is filled, at the same time your larger purchases of tea are packed. We pack samples in a small acetate packet so that we use a minimal amount of resource for this small amount of leaf. The tea will stay fresh for a short period of time while you investigate the new leaf. You will however want to use the sample size pack more quickly than our regular 3-ply zip lock bags.
Another way to procure a smaller amount of tea is to purchase the 2 oz size. Both 14-gram sample sizes and 2 oz sizes are charged at a small premium above the normal pricing used for the standard sizes at 4 oz and larger.
See Tea 101 – Steeping Tea for more steeping information.
Tea Trekker does not offer Gift Cards or Gift Certificates. We have found over the years that they are rarely a positive experience for all involved, so after we closed our Brick & Mortar store and went all on-line in 2016, we stopped issuing them. The best that we can suggest is doing a little snooping or reconnaissance to find out what teas your gift recipient prefers, and then asking us for further guidance if necessary while purchasing the tea itself as the gift
Unfortunately Gift Money Cards, such as Visa or AmEx cards often do not work either, because there is no address for the ‘cardholder’ so the AVS cannot verify the card as legitimate.
The price of 100% pure Darjeeling teas normally goes up a little each year for a variety of reasons.
This is not something particular to Tea Trekker but to all tea vendors who purchase premium 100% pure Darjeeling 1st Flush and 2nd Flush teas each new season. We do our best to keep the prices as low as we can, and in some years we do not purchase teas that we have had in the past from certain tea gardens because the asking price is higher than we like.
But why the price increases?
- a. the prices are determined by the weather, which is responsible for how bountiful or not the seasonal crop is. Weather in Darjeeling, as in most tea producing countries, is being affected by global warming, which does not mean the weather is hotter there, but that it has become un-predictable and erratic. This year, for example, the 1st Flush harvest began later than usual because of very cold weather and a lack of rain in the crucial months of Jan, Feb and March. As a result, the yield of 1st Flush teas was delicious in flavor but small in quantity. Because of the delay in the 1st Flush harvest, the 2nd Flush teas had a shorter pluck time too before the weather became too hot for producing good leaf.
- worldwide demand, especially in the West for premium, 100% pure Darjeeling tea is greater than ever. At one time high demand came exclusively from Europe, but now sales in the US are bumping up demand. And when demand exceeds supply, the price goes up. No other tea on earth has the same crisp flavor and striking bouquet as Darjeeling tea. These characteristics are shaped and influenced by the unique terroir ( soil, weather and climate ) of the Himalaya zone where the Darjeeling tea gardens are located.
- last year, 100% pure Darjeeling tea was granted a protected product status from the European Union so that cheaper, fraudulent teas can no longer be sold in the marketplace as ‘Darjeeling’. This action is beginning to stem the reduction of less expensive teas (produced in Nepal and other Himalaya regions of India ) that in the past had duplicitously been sold as ‘Darjeeling’ tea. You can read more about why this action is a good thing on our Tea Trekker’s Blog. This is the link to that post: http://teatrekker.wordpress.com/2012/01/10/protected-origin-status-granted-to-darjeeling-tea/
- politics and issues of social justice have brought about increases in workers’ wages. Worker strikes and strikes against the tea factories from political groups looking to rally the tea garden workers to their cause have increased the price of the tea ex factory.
- many Darjeeling tea gardens are reducing pesticide use in response to demand for more organic or traditionally-grown teas, which is changing the customary yield and making cultivation in the fields more labor intensive than in the past.
All things considered, these price increases are small and we feel strongly that the seasonal, 100% pure Darjeeling teas that Tea Trekker selects from specific tea gardens and estates are a tremendous value and a much better alternative to generic, non-dated tea blends.
And, calculating the cost per cup of tea based on approximately 50 cups from a 4-ounce quantity of loose leaf tea, it places premium Darjeeling tea in the category of good value for money spent. For more economical purchases, please consider other excellent black teas that we have from Nepal and Sikkim.
We take a very traditional approach to tea selling and define tea in the classic sense. To us, tea consists of pure, unadulterated dried leaf and leaf buds of the Camellia sinensis plant, which includes:
- the three main Camellia sinensis varietals: Camellis sinensis var. sinensis ( small-leaf China bush); Camellia sinensis var. assamica ( large-leaf India bush); Camellia sinensis cambodi ( medium-leaf Java bush).
- all wild-growing and ancient tea trees and subsequent generations of indigenous tea bushes and tea trees naturally growing in southwest China, Laos, Myanmar ( Burma ), northern Thailand and northern Vietnam
- all Camellia sinensis cultivars developed in the 20th and 21st centuries
Tea is not made from the roots, stems, flowers, seeds, or the fruit of any other plant. While it is commonplace today to refer to non-caffeinated herbal beverages such as peppermint, chamomile, and lavender as ‘tea’ we believe that such beverages should be called by other more appropriate names, such as herbal tea, herbal infusions or tisanes.
Because, truthfully, this is not possible to do accurately. There are so many variables that affect the caffeine content of a particular tea that there is no one comprehensive or simple answer. Most of the information one reads online, in magazines and on websites suggests that one type of tea has more or less caffeine than another: ie. that green tea has less caffeine than white tea.Or is it the other way around? We have read both answers on the internet and are always dismayed at how misleading this kind of information must be.
These types of easily-dished-out inaccuracies suggests that each type of tea ( green, white, yellow, oolong, black and Hei Cha including Puerh) has an empirical amount of caffeine that is somehow constant or that will fluxuate by only a small degree. Most of these statements about caffeine content are just repeated from one source to another without any basis in truth.
What is true is that the amount of caffeine in any particular tea depends on many variables and particulars, most of which are impossible to know when shopping for tea, and least of which is about the type of tea in question. On our tea sourcing trips to China and other places in Asia, we have learned that the important variables are these:
- The choice of leaf that is plucked partially determines the caffeine content of that leaf. Buds and budsets often have more caffeine than larger leaves located further down on the branches of the tea bushes. This means that early spring plucked teas will, in most cases, contain more caffeine than teas plucked later in the season or the year. So, a spring plucked tea can and probably will have more caffeine than a summer plucked black tea. However, a black tea made from two leaves and a bud in the spring will probably have more caffeine than a country green tea plucked in the late spring or early summer.
- The age of the plucked leaf has an influence on the amount of caffeine in the tea. Tea made from younger leaves generally contains slightly more caffeine than tea made from older leaves.
- Specific tea bush varietals and cultivars ( and there are hundreds of them ) have differing amounts of caffeine.
So, it is easy to see that the usual, definitive answers to this question are not good ones. Testing on tea can be done to determine caffeine content, but it is expensive and would need to be done to every new batch of any given tea as each new harvest brings change to the tea garden and the tea.
We tell our customers who ask that they should assume that all tea has roughly the same amount of caffeine. Those who believe that one type of tea ‘agrees’ with them better than another type of tea should follow the instincts of their bodies and stay with that tea. Everyone responds differently to the foods and drinks that we consume, so experiment and see what is right for you. Most adults tolerate the caffeine in several cups of tea a day quite well and enjoy both the taste and the alertness and sense of well-being that tea brings to them. Those who are sensitive to caffeine and need to avoid it (but still hope to find lower-caffeine choices among traditional teas) will need to experiement periodically with many teas to see which they find most tolerable.
We do not wholesale our tea. There are several reasons for this.
First, we only purchase the quantity of tea that we need for our customers. Most of our teas are shipped to us directly from the country of origin, which means that we have to act quickly when the samples arrive – most of our orders are placed the same day we receive & taste our samples.
Secondly, because we like to have as many seasonal teas as possible, we order in quantities that we project will last us only for a season (in the case of a tea that only drinks well for a short period) or a full year (for those teas that store well for a year or more). This quantity stocks us until the next crop of that tea is available again in its season the following year. Often we sell-out of certain teas before the next season’s crop is available, so we rarely have enough product to wholesale. We do not purchase extra quantities of tea on speculation of wholesale interest – we leave this type of business to other tea companies!