Shipping Rates & Info:

Continental 48 states: New Reduced Rates -- In an effort to help reduce the cost of goods and the shipping charges to receive them, Tea Trekker is now underwriting a significant portion (or all) of the shipping charges for our customers to receive great tea.

Tea Trekker's minimum order is $15.00

We ship via UPS ground service, and because of this, we must use a street address, as UPS cannot deliver to a Post Office Box. Expedited service can be requested and the merchandise will be shipped once the additional charges are agreed upon and paid.

Hawaii, Alaska & Puerto Rico: We ship by UPS Second-Day-Air only. For this service, we will notify customers of the shipping costs via email and request confirmation of this shipping charge before an order is processed and shipped.
 
 Canada, Mexico, Europe & Other Countries: We're sorry but we cannot ship outside the U.S.
 
 NOTE: If we are given an undeliverable address, both the original shipping charge and the fee UPS charges to return the package to us will be at the responsibility of the customer.

Orders and Payment:

You may order from our secure website or by telephone.
Ordering from our secure website is both safe and easy.
 
We accept MasterCard, Visa, American Express and Discover cards.
We charge your credit card at the moment that we are processing your order to be shipped that day or the next day.
 
Please do not hesitate to call or email us if you have questions before placing your order.
telephone: 1 866 584 5116
 
We are here to take your call Tues – Sat, between 10 am and 5:30 pm ET.
If you are an established customer, you may initiate a recurring order or make a change to an order by leaving a message 24/7

email: ttquery@teatrekker.com

Gift Orders:

All individual gift orders must be placed as separate orders.
If you need to have us include a gift card with a message other than just your name, please call before placing the order or send a separate e-mail message immediately before placing an on-line order.

Pricing:

The price of imported food changes frequently and we do our best to keep our website prices updated and current. However, prices are subject to change without notice. If the current price of an item is more than 10 % higher than what is stated on our website, we will contact you before shipping the product.

In Stock/ Out of Stock Items:

We make every attempt to have the items on our website in stock at all times.
Because we are a brick and mortar store, sometimes an item becomes unexpectedly popular and stock runs out.
 
If we are unable to fill your order at all (or if the majority of your items are out-of-stock) we will contact you for direction.
 
If we are short a small portion of your order, we will ship what we can and re-calculate the freight. We will back-order the missing items if they are expected to return to inventory within 1 month.
 
If the merchandise returns later than that 1 month period, we will contact you for permission to ship the item before we do so.

Gift Certificates:

Tea Trekker Gift Certificates are available for purchase in denominations of $25.00 and $50.00. We will mail the certificates for you with a gift card enclosed (with no cost for mailing).
 
Tea Trekker Gift Certificates may be used either in-person in our store or for telephone or on-line purchases.

Sales Tax:

For taxable items shipped within Massachusetts, we must collect 5% state sales tax.
 
Taxable items in Massachusetts are non-food items such as pottery, teapots, tea containers, etc. Food items are considered groceries and are not taxed.

Returns:

We want you to be happy with your order. If you have a question about something you received or if something is not right, please let us know within 10 days of the receipt of your order so that we may correct the problem.

If a mistake was made when the order was placed, we will do our utmost to accommodate your requested correction, but cannot refund the costs of shipping your package to you.
 
If the mistake was ours, we will correct the problem and refund the shipping.
Please telephone us with any concerns or questions that you might have so that we may speak with you directly.
 
telephone: 1 866 584 5116
 
To speak directly with one of us, please call Tues – Sat, between 10 am and 5:30 pm ET. If you need to leave a message, you can do so 24/7 on our machine and we will return your call.
 
email: ttquery@teatrekker.com
 
If you do not receive a reply from us to your phone or e-mail message within 2 business days, please contact us again.

Our Guarantee:

Our products are fresh and sound - we fill orders with merchandise taken from the shelves of our store, insuring that our mail order customers receive the same fresh goods as our local clientele. We pay strict attention to what we believe are important issues such as the production dates of our olive oil, the plucking season of our teas and the roast dates of our coffee. You may buy in confidence that we care about our products and that our products are fresh.
 
We want your experience purchasing from us to be a very positive one.

Store Hours:

Tues:   10:00 a.m. - 5:30 p.m.
Wed:    10:00 a.m. - 5:30 p.m.
Thur:    10:00 a.m. - 5:30 p.m.
Fri:        10:00 a.m. - 5:30 p.m.
Sat:       10:00 a.m. - 5:30 p.m.
Sun:      CLOSED
Mon:      CLOSED (OPEN Mondays in December)

Directions:

From the North...
exit 20 off Interstate 91...straight down King St. (Rt. 5) towards downtown.  We are on the left side (east) 1 block before Main St., across from the Hotel Northampton, next to A2Z Science and Nature Store.

From the South...
exit 18 off Interstate 91, left onto Pleasant St. and straight through the main intersection at which point the road name changes to King St.  We are on the right (east) up 1 block, beyond the Calvin Theatre, just past the A2Z Science and Nature Store.

Contact Information:

telephone: 1 866 584 5116

email: ttquery@teatrekker.com

address:
   Tea Trekker
   65 King Street
   Northampton, Ma 01060
 

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